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Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Knowledge Management System
Client
Quick-Service Restaurants
Goal
Changing technologies require both onboarding/training, and more importantly, change management to change deeply engrained routines and maximize user adoption and use of new technologies and features. Our client desired a centralized place to access change management and learning resources for restaurant organizations, with the ability to serve up role-based content and tools.
Approach
Develop a digital resource that users can reference, on the go, in a fast-paced work environment.
How do we eliminate barriers to adoption of new technology and change deeply engrained routines?
The Process
Research
Conducted focus groups with internal stakeholders, restaurant owners and their managers to identify biggest gaps in areas of opportunity for developing a centralized solution to facilitate rollout of new restaurant technologies.
Design
Validated developed solution with end users to iterate and enhance the end solution.
Development
Scalability and availability was important for the app due to high number of users and was taken into consideration when architecting and coding the application. The entire codebase was written in-house and evolved over time to meet the design requirements that were identified in the the design process.
SOLUTION
Traceable Change designed and developed a role-based, multi-lingual Knowledge Management System mobile app, available on both Apple and Android devices.
In addition to serving up knowledge content, the mobile app included features like user/role/store-based checklists and interactive diagnostic tools to assess routines and operational best practices. The application has been expanded to support multiple groups and initiatives within the Client’s ecosystem. The application and web app has been accessed by over 100K users.
connect@traceablechange.com
©2025 Traceable Change, Inc.