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Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.
Back to List
Food & Beverage
Point of Sales Design
Client
Quick-Service Restaurants
Goal
Unify the Post of Sales (POS) experience across three different restaurant brands, with a focus on increasing both speed and accuracy of taking customer orders.
Approach
The Process
On-Site Research
Conducted ethnographic research, listening to 100s of customer orders to identify areas of opportunity for improving the current POS designs.
Finding Opportunities
Developed new workflows and use of dynamic, context-relevant keying to improve order taking efficiency and upsell opportunities
Results
Our designs reduced button presses by up to 75%, as well as allowed the order taker to input the customer order flexibly, matching how customers verbalized their order, minimizing the need to interrupt the customer order flow.
Our designs were implemented in over 14,000 restaurants across the U.S. Subsequent client engagements helped to adapt the designs across multiple global markets.
connect@traceablechange.com
©2025 Traceable Change, Inc.