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The solutions we deliver are fueled by relentless curiosity and creativity.

The solutions we deliver are fueled by relentless curiosity and creativity.

processDiagram

Immerse

We understand your business.

We believe that having a solid understanding of our clients, their challenges, and their goals is an essential first step to effective problem solving.

Discover

We understand your clients.

Through a custom methodological approach, we learn about your users’ current behaviors, expectations, aspirations, and mental models to inform optimal experience design.

Create

We design your user experiences.

Informed by business goals and user research insights, we help you design experiences from conceptualization to release to designing an ongoing plan for success.

Infuse

We help you make experience strategy part of your company’s DNA.

User-driven experience design is not only a product or service solution, but a strategic mindset and way of thinking. We help you energize business objectives with an experience-focus approach.

processDiagram_mob

Immerse

We understand your business.

We believe that having a solid understanding of our clients, their challenges, and their goals is an essential first step to effective problem solving.

Discover

We understand your clients.

Through a custom methodological approach, we learn about your users’ current behaviors, expectations, aspirations, and mental models to inform optimal experience design.

Create

We design your user experiences.

Informed by business goals and user research insights, we help you design experiences from conceptualization to release to designing an ongoing plan for success.

Infuse

We help you make experience strategy part of your company’s DNA.

User-driven experience design is not only a product or service solution, but a strategic mindset and way of thinking. We help you energize business objectives with an experience-focus approach.

“I’d like to integrate UX into my company’s culture and processes”

Ideation
Workshop

Co-design
Workshop

Alignment
Workshop

Our solutions are a strategic combination of activities grounded in psychology, sociology, anthropology, and human-centered design principles.

Every challenge has its own unique recipe.
“We want to understand why our employees are dissatisfied”

Usability
Testing

Contextual
Inquiry

Ethnography

Journey
Maps

Personas

Online
Surveys

Digital
Diaries

“Our product needs a refresh”

Information
Architecture

Interaction
Design

Visual Design

Co-design
Workshop

Focus
Groups

“We know we need a better user experience, but the budget is tight”

Customer
Satisfaction
Surveys

Remote Lab
Methods

Ideation
Workshop

“I want to know if our product ideas will be appealing to customers”

Concept
Testing

User Group
Models

Prototyping

Dsicovery/
Generative
Research

“I’d like to integrate UX into my company’s culture and processes”

Ideation Workshop

Co-design Workshop

Alignment Workshop

“We want to understand why our employees are dissatisfied”

Usability Testing

Contextual Inquiry

Ethnography

Journey Maps

Personas

Online Surveys

Digital Diaries

“Our product needs a refresh”

Information Architecture

Interaction Design

Visual Design

Co-design Workshop

Focus Groups

“We know we need a better user experience, but the budget is tight”

Customer Satisfaction
Surveys

Remote Lab Methods

Ideation Workshop

“I want to know if our product ideas will be appealing to customers”

Concept Testing

User Group Models

Prototyping

Dsicovery/
Generative Research

Our solutions are a strategic combination of activities grounded in psychology, sociology, anthropology, and human-centered design principles.

Every challenge has its own unique recipe.

Product Refresh RecipeFocus GroupsInformation ArchitectureInteraction DesignCo-deisgn WorkshopVisual Design“Our product needs a refresh...”
Integrate UX Recipe “I’d like to integrate UX into my company’s culture & processes...”Ideation WorkshopCo-deisgn WorkshopAlignment Workshop
Understand Employee Dissatisfaction Recipe“We want to understand why our employees are dissatisfied...”Online SurveysPersonasContextual Inquiry Digital DiariesEthnographyUsability Testing
Tight Budget Recipe“We need a better user experience, but budget is tight...”Ideation WorkshopCustomer Satisfaction SurveysRemote Lab Methods
Product Appeal Recipe “We want to know if our products are appealing to customers...”Discovery/Generative ResearchUser Group ModelsPrototypingConcept Testing
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Check out our pantry of ingredients.

ingredients-shelfService DesignDesignSketchingContentInventoryDesignValidationHTML/CSSTemplatesImplementationSupportExpertEvaluationHeuristicEvaluationCompetitiveAnalysisRoadmappingCo-designIdeationAlignmentVisual DesignTravelPathDiscovery/GenerativePhotoEthnographyContextualInquiryCustomerJourneyAll In-LabMethodsRemoteWorkshopsOnlineSurveysWebAnalyticsDigitalDiariesCustomerSatisfactionSurveysShadowingInformationArchitectureInteractionDesignPrototypingWireframingPersonasJourneyMapEXPERIENCE DESIGNPRODUCT & INTERFACE DESIGNFIELD METHODSREMOTE METHODSEXPERT ANALYSISWORKSHOPSIN-LAB METHODSProcessDesignUser GroupModelConceptTestingUsabilityTestingTravel PathTestingCompetitiveTestingRequirementsGatheringFocusGroupsCard Sorting

Experience Design

  • Service Design
  • Personas
  • Journey Map
  • Process Design
  • User Group Model

In-Lab Methods

  • Concept Testing
  • Usability Testing
  • Travel Path Testing
  • Card Sorting
  • Competitive Testing
  • Requirements Gathering
  • Focus Groups

Product & Interface Design

  • Design Sketching
  • Visual Deisgn
  • Content Inventory
  • Information Architecture
  • Design Validation
  • Interactive Design
  • HTML/CSS Templates
  • Prototyping
  • Implementation Support
  • Wireframing

Expert Analysis

  • Expert Evaluation
  • Heuristic Evaluation
  • Competitive Analysis

Workshops

  • Roadmapping
  • Ideation
  • Co-design
  • Alignment

Field Methods

  • Travel Path
  • Discovery/Generative
  • Photo Ethnography
  • Contextual Inquiry
  • Customer Journey
  • Shadowing

Remote Methods

  • All In-Lab Methods
  • Remote Workshops
  • Online Surveys
  • Web Analytics
  • Digital Diaries
  • Customer Satisfaction Surveys

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